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New Member
Posts: 8
Registered: ‎01-18-2019
Accepted Solution

Charged extra for Visa Checkout Promotion for preorder after credit card was updated

I placed an order a while back using the Visa Checkout promotion for some preorders. My credit card number was stolen recently and I was forced to update the credit card on the order when the preorder went through. I am now being charged an extra $13.07 for the order. I called and chatted but was unable to get any help as they didn't understand what I was talking about. Can anyone help me?

Posts: 5,744
Topics: 66
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Registered: ‎12-23-2016

Re: Charged extra for Visa Checkout Promotion for preorder after credit card was updated

Hi anotherdoof,


Thanks for joining us at the Best Buy Community forums. I understand how surprising it must have been to have that price go up so long after the preorder.


If the payment method was changed, that Visa Checkout promo would have been removed from the order, and you would be charged the full price on the order. Any previous payments on the order should not have the promotion removed, however.


I’d like to take a look into the order to make sure everything looks correct. Please send me a private message, through the link in my signature, with your name, email address, phone number, and order number.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎01-18-2019

Re: Charged extra for Visa Checkout Promotion for preorder after credit card was updated

Thanks Kyle, I sent the PM over. Thanks for your help on thismatter.
Posts: 5,744
Topics: 66
Kudos: 535
Solutions: 328
Registered: ‎12-23-2016

Re: Charged extra for Visa Checkout Promotion for preorder after credit card was updated

Hello anotherdoof,


Thanks very much for sending that message in. I’ve received it, and will be sending you a reply shortly.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 8
Registered: ‎01-18-2019

Re: Charged extra for Visa Checkout Promotion for preorder after credit card was updated

Thanks KyleR

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Posts: 5,744
Topics: 66
Kudos: 535
Solutions: 328
Registered: ‎12-23-2016

Re: Charged extra for Visa Checkout Promotion for preorder after credit card was updated

Hello again anotherdoof,


You’re very welcome. I’m happy that we were able to find a solution for you. Please don’t hesitate to get back in touch with us if you ever need help with a future Best Buy purchase. 


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!