01-18-2019 09:03 AM
I placed an order a while back using the Visa Checkout promotion for some preorders. My credit card number was stolen recently and I was forced to update the credit card on the order when the preorder went through. I am now being charged an extra $13.07 for the order. I called and chatted but was unable to get any help as they didn't understand what I was talking about. Can anyone help me?
Solved! Go to Solution.
01-22-2019 06:55 PM
Thanks for joining us at the Best Buy Community forums. I understand how surprising it must have been to have that price go up so long after the preorder.
If the payment method was changed, that Visa Checkout promo would have been removed from the order, and you would be charged the full price on the order. Any previous payments on the order should not have the promotion removed, however.
I’d like to take a look into the order to make sure everything looks correct. Please send me a private message, through the link in my signature, with your name, email address, phone number, and order number.
01-23-2019 08:18 AM
01-23-2019 09:49 AM
Hello again anotherdoof,
You’re very welcome. I’m happy that we were able to find a solution for you. Please don’t hesitate to get back in touch with us if you ever need help with a future Best Buy purchase.