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Posts: 1
Registered: ‎06-15-2022

Charged Twice

My order had already been charged and shipped but suddenly I was hit with a double charge? Will I be getting this money back?
Posts: 1,810
Topics: 91
Kudos: 292
Solutions: 96
Registered: ‎11-23-2018

Re: Charged Twice

Hey, Bp00926!

 

Thank you for joining our online community and posting for support. I know I also always keep a close eye on charges to my account, just in case something looks funky. I understand your concern in this case with a double charge you are seeing. I'm happy to follow up on this and assist.

 

What you're seeing may be an authorization hold that should eventually drop off. That said, I'm happy to review your purchase further and double check that it is processing correctly. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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