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New Member
Posts: 3
Registered: ‎04-19-2018
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Changing the pickup person for my order

Hi, I made a puchase online for store pickup with a gift card a few days ago and I would like to change the person who will pick up my order. However the option is grayed out, is there anything I can do?

 

Thanks in advance

 

Frank

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Registered: ‎11-10-2008

Re: Changing the pickup person for my order

You can call the Best Buy Service number and they can take a look at your order and change the pickup name.

 

Unfortunately sometimes it may require corporate interaction and they can only change it if it's greyed out. I know you have not had a response yet but they can get quite busy so your patience is appreciated.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎04-19-2018

Re: Changing the pickup person for my order

Thank you, fortunately I was able to pick it up, however I was concerned about it. Thanks for clarifying!
Posts: 8,711
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Registered: ‎11-10-2008

Re: Changing the pickup person for my order

You're welcome! If you know someone else is going to pick it up, perhaps a sticky note near your computer or something to help remind you Smiley Happy

 

Hope you're enjoying your purchase and thanks again for stopping by the forums.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎01-03-2013

Re: Changing the pickup person for my order

Hello, Franklevya, 

 

Welcome to the forum, and thank you for connecting with us regarding the person listed for pick-up on your order! Life can be crazy sometimes, so having someone else available to pick up your order would be handy! I understand the option to update the pick-up person may have been grayed out on your end. This may mean the option isn't available for your particular item, or that you would need to contact our support teams so that we may modify it on our end. I'm glad to hear you were able to pick the item up yourself though! 

If you should need any further assistance, please let us know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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