Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎06-21-2019
Accepted Solution

Changing Delivery address for an out of stock preorder item.

[ Edited ]

Good morning!

 

I need to change this order: {removed per forum guidelines} to either a different delivery address, or ideally just to in store pickup. On the chat I was told I had to wait for it to be in stock to change the order, but that's, not to put too fine a point on it, a stupid system.

 

I'm moving, we can't just leave the wrong delivery address, I'll never get it, we're selling that house.

 

How can we fix this? There's no reason to believe any more of this collector's edition will even be stocked later.

Posts: 7,725
Topics: 3,362
Kudos: 209
Blog Posts: 24
Solutions: 351
Registered: ‎10-10-2012

Re: Changing Delivery address for an out of stock preorder item.

Good Morning, ShawnMunro,

 

Congratulations on your move, I hope it goes smoothly and hopefully we can help make it a bit smoother by getting this address updated!

 

With collector’s editions of games, we aren’t able to change them to in-store pickup as once we sell out, those quantities are locked to their delivery locations.  We may be able to update the shipping address to your new home, but I can’t make any guarantees.

 

If you can please send me a private message with your full name, email address, phone number and the new address for the order, I’ll see if we can update it.  You can send me a private message by logging into the forum and clicking on the button across from my name on this post.

 

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!