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New Member
Posts: 2
Registered: ‎06-27-2020

Changed my macbook order from "PickUp" to "Shipping FREE"

[ Edited ]

Hello. 

My order number is:

#{removed per forum guidelines}

 

I ordered macbook pro 13inch (2020),

and at the time of payment, I mistakenly chose "Store PIck Up" Option

 => which costed me total of 1,674.39 (= PRODUCT $1,599 + TAX $75.39)

 

However, once I changed it to "Shipping(FREE)",

my credit card got an additional payment of $92.61 without any explanation about the cost.

I have no idea if it is a mistake of your part or additional Shipping charge(even when i chose FREE shipping)?

 

I just don't think it is reasonable that it costs that much just by changing my order status(pickup -> FREE shipping)

So I would like to hear some explanation about Best Buy's policy on the instance.

 

Thank you and I'm looking forward to your answer.

Best Buy Employee
Posts: 2,403
Registered: ‎01-09-2015

Re: Changed my macbook order from "PickUp" to "Shipping FREE"

Might be a tax difference. By law, if you’re picking up an item you pay the tax rate in the pickup location while delivery you would pay the tax rate from the delivery address.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎06-27-2020

Re: Changed my macbook order from "PickUp" to "Shipping FREE"

If I cancel the order, will I get a refund  for both item charge($1,599)  + Sales Tax, Fees & Surcharges ($168.00)?

 

Thanks.

Best Buy Employee
Posts: 2,403
Registered: ‎01-09-2015

Re: Changed my macbook order from "PickUp" to "Shipping FREE"

Any payment paid would be returned.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 877
Topics: 36
Kudos: 14
Solutions: 86
Registered: ‎10-19-2017

Re: Changed my macbook order from "PickUp" to "Shipping FREE"

Hey there, Jnuho, 

 

I see that @jdogg836 has explained the most likely cause for a change in price. If you are still needing support on your order or would like me to take another look, please send me over a private message with your order number, phone number, full name, and email. I would be more than happy to take a look.

 

To send a private message, simply select the darker colored box to the far right of my signature below. 

 

Faith|Social Media Supervisor | Best Buy® Corporate
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