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Posts: 3
Registered: ‎11-18-2019
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Change Shipping Address after the shipment has been processed

Hello, I have 2 orders in place and the current status says, shipment in progress. By mistake, I have selected my previuos home address for delivery but just noticed the mistake. The order is scheduled to deliver in the next 2 days. What options do I have to fix this issue?

Thanks
Karthik
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Posts: 351
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Registered: ‎11-23-2018

Re: Change Shipping Address after the shipment has been processed

Hi, Ksakthivel88,

 

Welcome to the Best Buy Forums! Please take some time to explore this great community!

 

Mistakes happen, so I can certainly understand you seeking some support. Typically, orders can only be cancelled or modified within about 3 minutes of checkout. That being said, I’d be happy to take a look and see what options we may have available at this time.

 

To do so, please click on the blue button in my signature below to send me a private message. There, please provide your full name, email, phone number, and order number.

 

Sincerely,

Quinton|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-18-2019

Re: Change Shipping Address after the shipment has been processed

I did get support from the best buy team. They did solve the issue without any hassle.

Thanks
Karthik
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Posts: 7,184
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Registered: ‎12-23-2016

Re: Change Shipping Address after the shipment has been processed

Hi, Karthik,

 

That's great news. Thanks for letting us know.

 

Have a great week, and please reach back out f we can ever assist you in the future.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎11-18-2019

Re: Change Shipping Address after the shipment has been processed

I called the BestBuy customer service team, explained that I need to change my delivery address, and they did help by rerouting the packges to the correct address. BestBuy team posted a note with the courier service, to change the delivery address and it worked. Just to note, I did call the courier service team to check on possible solution, and they advised that the sender of the package, should send an authorization note and the new delivery address to make any modification. And all the changes has to happen before the package is marked as delivery scan complete.

However, even if you could not reroute the package at the right time, BestBuy team will still support you by refund or you can order again with the corrected address. Loved the support!

Thanks
Karthik