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New Member
Posts: 2
Registered: ‎12-02-2019

Cell phone bill credit

I ordered 2 cell phones for my children on new lines to get the special price.  My contract that I was just emailed from spint is not showing the bill credit that I am supposed to be getting to start a new line.  Is this something that can and will be fixed or do I need to cancel my order,  I am not interested in paying full price when I can get a promo price elsewhere.

Emerging Expert
Posts: 7,140
Registered: ‎02-25-2013

Re: Cell phone bill credit

I had similar concerns when I purchased my Pixel on a Verizon contract.  Your first bill will be the total price.  the next bill after you will get an appropiate refund/discount on the bill.  Your final discount will be a bill after you have paid it off. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 12,348
Topics: 199
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Solutions: 609
Registered: ‎01-03-2013

Re: Cell phone bill credit

Hello, reihnerpe, 


Welcome to the forum, and thank you for your patience as you awaited our reply. Thank you for choosing to upgrade your children's phones with us! With great promotions this time of year, it sounds like you may have participated in one that will be a perfect fit for you. Each promotion can be a bit different, but I know in many cases the bill credits do not reflect until a couple months after your first bill, as your account must stay in good standing. I would be happy to double check on things to help settle any concerns you may have. Please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
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