08-24-2019 12:56 PM
08-24-2019 05:23 PM
Did you purchase the SIM card kit in a Best Buy store, or on BestBuy.com? If you bought it in a store, you should head back to the same location so they can help you activate it at the register. If it was part of an online order, you may want to go ahead and call into 1-888-BEST-BUY if you need to use the SIM card now. Otherwise, you're welcome to wait here for a moderator to help.
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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08-26-2019 05:44 PM
Thanks for joining us at the Best Buy Community forums. I'm sorry that SIM card isn't working for you. I'd be happy to see if I can help get it activated for you.
Please send in a private message through the link in my signature below this post. If you include your name, email address, and phone number, along with the order number. That should let me dig in and see what's possible.