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New Member
Posts: 1
Registered: ‎05-11-2021
Accepted Solution

Cannot sign-in to Best Buy's website to check my order status

As the subject says, I'm trying to sign-in into my account on www.bestbuy.ca/en-ca to look on pre-orders I'd made but whenever I click on "account" to reach the sign-in screen all I get is a white blank page and no means to actually access my store account and thus even less my order history. I'm seeing report on downdetector.ca/status/best-buy/ that others seem to be experiencing log-in issues so I wanted to know if there is any problem with the site as if so perhaps a warning should be posted that there might be issues signing in until the problem is resolved.

Best Buy Employee
Posts: 2,458
Registered: ‎01-09-2015

Re: Cannot sign-in to Best Buy's website to check my order status

This forum supports BestBuy.com and the US Best Buy locations, to get in contact with Best Buy Canada the link is on the same website you're having issues logging into.  Go to BestBuy.ca and click on the "Contact Us" link for various support options.  It is possible that the moderators here can pass the message along, but since it's just certain accounts you'll need to speak to someone there directly in order to resolve.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***