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Member
Posts: 18
Registered: ‎12-05-2012

Cannot place any orders, cancelled because "unable to verify your information"

I've tried placing an order over 5 times so far on the site, each time it gets cancelled after a few minutes. The last time I ordered I thought it finally went through, until I got the same cancellation email telling me "Unfortunately, we were unable to verify your information, so we canceled item(s) from your order." nearly 5 hours after placing the order.

 

Why is this happening? I've checked, re-checked, and checked all the information again and again. Everything is correct. My card information and billing address have not changed since the last time I successfully placed an order, so what's wrong here? I'm about to just give up and go order elsewhere. Smiley Sad

Member
Posts: 18
Registered: ‎12-05-2012

Re: Cannot place any orders, cancelled because "unable to verify your information"

I'd also like to bring up that I've tried both my debit and credit card, as well as Paypal. No luck, I still get an order cancellation email shortly after.
Posts: 9,123
Topics: 424
Kudos: 641
Solutions: 401
Registered: ‎09-29-2008

Re: Cannot place any orders, cancelled because "unable to verify your information"

Hello iBobaFett,

 

Welcome back to our Community. About the most frustrating thing that can happen when shopping online is to have an order cancelled. I've had it happen too, and it's aggravating each and every time. I was discouraged to hear of your recent order and apologize for any inconvenience to you.

 

Using the information you provided at registration for our Community, I was able to review your recent orders. I have requested more information from my partners at BestBuy.com about your situation. As soon as I have more details for you, I will reply again to your message. In the interim, I regret that I must ask for your patience.

 

I'm grateful you brought your circumstances to our attention.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 9,123
Topics: 424
Kudos: 641
Solutions: 401
Registered: ‎09-29-2008

Re: Cannot place any orders, cancelled because "unable to verify your information"

Hello iBobaFett,

 

I appreciate your patience while we looked into this on your behalf.

 

Some products sold by BestBuy.com carry strict quantity limits and, once those limits have been met or exceeded, additional orders for the same product may be subject to cancellation. Because the orders were cancelled, you may still be able to complete your purchase, but I advise allowing 24-48 hours before placing a new order for these items.

 

If you wish, you may call us at 888-237-8289 or visit your local store for assistance placing your order.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 18
Registered: ‎12-05-2012

Re: Cannot place any orders, cancelled because "unable to verify your information"

I'm a bit confused, it's a pre-order for Metal Gear Survive. I'm kinda doubting you guys hit your pre-order limit for that game. I did place another order last night and it *seems* to be sticking... hasn't been cancelled yet, but I'm expecting it to any minute now honestly.
Member
Posts: 18
Registered: ‎12-05-2012

Re: Cannot place any orders, cancelled because "unable to verify your information"

Was able to get an order in for Metal Gear Survive that wasn't cancelled but now I'm trying to place another one and it gets cancelled immediately for the same reason. Unable to verify information.

 

Still haven't heard back from anyone...

Member
Posts: 18
Registered: ‎12-05-2012

Re: Cannot place any orders, cancelled because "unable to verify your information"

Almost a year later, I still am not able to order anything on your site and your support never contacted me again. I'm starting to think Best Buy doesn't want my money.