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New Member
Posts: 8
Registered: ‎02-15-2014

Cannot place any new orders.. Previous Pre-Orders are going thru fine.

Recently I discovered that I can no longer order anything from Bestbuy.com

 

I have had previous pre-orders go thru just fine but in the past month or so I tried placing an order for Resident Evil 3 for XB1 and the system returned with the error, " Unfortunately, we were unable to process your credit card. Please try again or use a different card to continue with your order. For questions regarding your credit card, please contact your bank." 

I contacted my bank to make sure there was sufficiant funds and they said there was no issue on their end and to contact Bestbuy directly.  Best Buy didn't know why the card I have been using for years and have had successful Bestbuy.com and instore transactions were failing online.   I tried different browsers and different computers (including work computer) and even the best buy app and all gave the same error.   I tried also using another card and was getting that same error.

 

No matter what I do I can no longer order anything thru bestbuy.com

 

The cards used are still valid and not expired.  

 

I did log out, and log back in but still same issue.   This is not an issue with my computer, work computer, my phone (the app) or my credit cards.  It is an issue on Bestbuy's end.  

 

Suggestions?

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Posts: 2,637
Topics: 32
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Registered: ‎10-19-2017

Re: Cannot place any new orders.. Previous Pre-Orders are going thru fine.

[ Edited ]

Hello, ITDEFX101,

 

Welcome back to the Best Buy Community Forums!

 

I appreciate you taking the time to let us know about the issues you are encountering with online ordering. We try to make our online ordering quick and easy for our customers. I'm happy to look into this for you.

 

First, I need some more details from you. Using the "Private Message" option in my signature below, will you please share your full name, phone number, e-mail, and order numbers, so we can figure out what's going on with the orders? If you have any further questions please let me know.

 

Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎02-15-2014

Re: Cannot place any new orders.. Previous Pre-Orders are going thru fine.

I cannot still place any orders thru bestbuy.com or thru the app even though I have tried everything you have suggested.   I know the card works and other cards work.

 

 

Does anyone else have any suggestions as to what the issue could be?   My card is not being blocked by my bank nor thru best buy.com because I have been able to place orders succesfully thru on line chats with reps.  So if best buy staff can order it manually, there is not an issue with the card(s).

 

 

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Posts: 5,206
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Registered: ‎08-21-2017

Re: Cannot place any new orders.. Previous Pre-Orders are going thru fine.

Hello, ITDEFX101,

 

Thank you for visiting again here on our community forums. I appreciate you providing an update regarding these orders. I see that you sent Deysha a private message with some additional details. Please allow me a few moments to review this to see how we may be able to assist you moving forward. I'll be sending you a private message in return shortly.

AndrewB|Social Media Specialist | Best Buy® Corporate
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