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Posts: 1
Registered: ‎01-22-2019

Cannot download software from BBY digital library

Hi there!


I get an error when I click the download button for the software I purchased.. "An error occurred while processing your request.


This happens in any browser and on different computers. How can I get this fixed?


Posts: 2,109
Topics: 29
Kudos: 157
Solutions: 111
Registered: ‎10-19-2017

Re: Cannot download software from BBY digital library

Greetings, LeslieH!


Welcome to the Best Buy Forums!


I appreciate you reaching out to us regarding your software download issue. Thank you for choosing us for your software purchases!


I am more than happy to look into this for you. In order to better assist you, I am going to need some more details from you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the blue button next to my signature.


I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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