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Posts: 1
Registered: ‎02-04-2021

Cannot create account on

I can't create an account for no matter what I do. I get the error: "Sorry, there was a problem creating your account. Please review your info and try again."

I don't have an account associated with the email I'm using, and the error happens with both Chrome and Firefox. I wonder if it has something to do with the phone number I'm using: I've made purchases online from Best Buy with that phone number, but not with a account. Unfortunately I don't have a different phone number I can use, though.
Posts: 6,667
Topics: 227
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Solutions: 340
Registered: ‎08-21-2017

Re: Cannot create account on

Hi there, edg200,


Thank you for stopping by our community forums. As someone who does most of my shopping online, I can imagine how frustrating it would be to encounter an issue creating an account. I appreciate you letting us know about your experience with this and I would be glad to see if I can help you get this figured out.


Do you use an ad-blocker or VPN when visiting our website? If so, I would recommend disabling these as they can cause problems when trying to log in. Is the phone number you are using based here in the United States? The My Best Buy program is only available to U.S. residents. I would also recommend making sure the default language of your browser is set to English.


Please let me know if you continue to encounter problems when trying to create an account so I can explore what options I have to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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