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New Member
Posts: 3
Registered: ‎10-27-2017

Cannot cancel a order despite a shipping delay, phone support no help

So long story short: Pre-ordered a video game and expected it to be delivered today, or at the very least ship. I wake up and find a shipping delay email with a estimated arrival date of up to November 26th, which is unacceptable. I already had one bad experience with a order getting lost in the mail last year with Best Buy, so at this point I decided just to cancel and order from somewhere else. Thing is, there is no way to cancel online. 

 

I call support once they open and I speak with someone who was VERY unhelpful and could not give me any solid information, and would not cancel the order. The support person basically said that there is a small chance it will be there by Monday, but did not go into details and could not provide any proof that it was even shipped or getting ready to ship. Can anyone on here help? 

New Member
Posts: 6
Registered: ‎10-27-2017

Re: Cannot cancel a order despite a shipping delay, phone support no help

I am having the same problem, If I knew this was going to happen I would just go to the store and pick it up. I cannot cancel on the order page. I used $20 reward certificate which is now gone and If I were able to cancel I will miss out on the pre order bonus mission. Best Buy failure.
Posts: 1,501
Topics: 4
Kudos: 142
Solutions: 84
Registered: ‎10-19-2017

Re: Cannot cancel a order despite a shipping delay, phone support no help

Hello Loboss,

 

Welcome to the forums and thanks for posting! I’m sorry to hear you’re having troubles canceling your video game preorder. I know how frustrating it is when something doesn’t arrive as expected and I’ll do my best to look into the situation.

 

In order for me to see what’s going on with this pre-order, I will need a little bit more information. Would you be able to send me, via private message using the button next to my signature, your order number, full name, email, and phone number?

 

I look forward to hearing from you!

Luke|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-27-2017

Re: Cannot cancel a order despite a shipping delay, phone support no help

PM Sent.