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New Member
Posts: 2
Registered: ‎01-10-2019

Cannot cancel Bestbuy.com order

Please help me!  The phone and chat support has not been able to assist me.   I bought an item back on Nov. 25th and the item is out of stock and stuck in "preparing".  I do not want this item anymore and it is sitting on my credit card gathering interest.  I have called customer support and they say they keep cancelling it but it never gets cancelled.  

Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Cannot cancel Bestbuy.com order

Good morning, CaseyDarrow,

 

Welcome to our support forums!  If I'm being honest, I'm not a very patient person.  Maybe that will change in 2019, but as for now, I don't like to wait for much—especially when my money is involved.  I can definitely understand your wanting to cancel an order if the item is out of stock and may not be ready any time soon.  I’d love to see if there’s anything I can do to help here.

 

If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Email address
  • Phone number
  • Order number

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”.

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-10-2019

Re: Cannot cancel Bestbuy.com order

Just sent you a PM.

 

Thanks!

Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Cannot cancel Bestbuy.com order

Hi Casey,

 

Thanks for your prompt reply!  I've received your private message and will be replying to it in a moment with more information.  You can view my response by logging into the forum and selecting the orange envelope at the top of the page.

 

Speak to you soon,

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!