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Posts: 1
Registered: ‎02-11-2019

Cannot Verify Information

I've been trying to make an order online and for some reason it keeps getting cancelled and I get an email stating they were unable to verify my information. I tried shipping the order and doing store pick up but it tells me if neither work then just go to the store and buy it. That cant be the only solution there is... I just want to make an order online. How hard is that?!
Posts: 5,532
Topics: 60
Kudos: 517
Solutions: 320
Registered: ‎12-23-2016

Re: Cannot Verify Information

Hi WilfredM0803,

Thanks for joining us at the Best Buy Community forums. Orders can be cancelled for a variety of reasons, even with just that one error message.

I’d be happy to look into this for you so that I can see if I can offer any advice. Please send me a private message, by using the link in my signature below this post. I’ll need your name, email address, phone number, and the most recently cancelled order number.

Once I have that, I’ll check it out and see what I can find. 


Kyle R|Social Media Specialist | Best Buy® Corporate
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