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Posts: 1
Registered: ‎04-08-2021

Cannot Create an Account

Ive been trying for weeks now to create an account but every time i get this error "Sorry, there was a problem creating your account. Please review your info and try again." Ive tried several emails and two diffrent phone numbers, but no matter what it always gives me this error. I would just use a guest account but the website doesnt allow you to purchase digital products without an account.

Posts: 632
Topics: 27
Kudos: 114
Solutions: 29
Registered: ‎02-08-2019

Re: Cannot Create an Account

Hello, Harus,

Welcome to our community! I can understand wanting to take advantage of creating your own My Best Buy account so you can order those digital products. I'm disheartened to hear about the issues that are arising when attempting to create an account. I'd be glad to step in and assist however possible with this!

For clarification, are you using an ad-blocker or VPN when visiting our website? If you are, I would recommend disabling them as they can cause issues when trying to log in or when creating an account. Is the phone number you are providing based within the U.S.? I would also suggest double checking that your default language on your web browser is set to English.

Let me know when you get the chance to try out these troubleshooting steps out, so I can best assist!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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