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Posts: 4
Registered: ‎08-08-2022
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Cancelled pickup order after hours of waiting

Yesterday, I ordered a curbside pickup for a Samsung - 27” Odyssey QHD

I was told to stay in the pickup zone.

 

I wated there for total of 4.5 hours after calling and going back to the store several times to no avail.

They then cancelled my order and told me some other couple who "needed it" got to buy it instead of me.

 

The store and customer service both promised to call me back but neither ever did.

I resorted to buying another unit with less features at the same price instead and I feel like I got scammed.

 

 

 

Posts: 76
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎01-17-2020

Re: Cancelled pickup order after hours of waiting

Hello, juhyeonsong,

 

Welcome to our Online Community Forums! 

 

I appreciate you bringing this to our attention here online, as I can understand this was less than ideal. I'd love to learn more about your experience and document any feedback you may have on our end at the Corporate Office. 

 

Please send us a private message with your full name, phone number and email.

 

Chat soon,

Blue|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-08-2022

Re: Cancelled pickup order after hours of waiting

Best buy staff reached out to me and resolved the situation at hand
Posts: 5,163
Topics: 55
Kudos: 435
Solutions: 322
Registered: ‎11-29-2016

Re: Cancelled pickup order after hours of waiting

Good morning, juhyeonsong,

 

Thank you for getting back to us with this information! Blue is out of the office at the moment, but I think I can speak for him and all of the Moderators here on our Support Forums when I say I'm happy to hear your local store was able to connect with you, and it's great to hear the matter has been resolved.

 

If you have any other issues with your Best Buy experience in the future, please don't hesitate to visit our Support Forums at any time.

 

Have a great day,

SeanM|Social Media Specialist | Best Buy® Corporate
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