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Posts: 1
Registered: ‎03-23-2019
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Cancelled orders



Inordered from bestbuy and it keep canceling my order. (Unfortunately, we were unable to verify your information, so we canceled item(s) from your order)

I put orders more than 10 times with different pay options and addresses, I even created a new account but all my orders got cancelled.

can you check what is going on?

Posts: 691
Topics: 56
Kudos: 153
Solutions: 31
Registered: ‎10-19-2017

Re: Cancelled orders

Hi there, kaseo0806!


Welcome to our Best Buy Forum community! 


As someone who enjoys the convenience of shopping online, I can imagine how excited you were when you first placed your order. That said, I know it's never ideal to have an order unexpectedly cancel so I'm glad you reached out to us for answers. It would be my pleasure to take a deeper look in to what could be the cause of these cancellations. 


You mentioned that you placed the order multiple times using different addresses. A common reason for orders to be cancelled on our end is when the shipping and billing information is conflicting. If that was the case, there is a chance your information was unable to be verified for that reason.


I see you sent Ken a Private Message with more details on your cancelled orders. While Ken is currently out of the office, I would be happy to take over while he’s away. Please keep an eye on your Inbox in the right corner of the page for my response via Private Message after I look in to these orders further. 




Elle|Social Media Specialist | Best Buy® Corporate
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