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Valued Member
Posts: 52
Registered: ‎11-24-2016

Cancelled order only partially refunded

Hello,

 

I cancelled an in-store pickup order on December 14. I see that the order was cancelled successfully. However, my credit card was only partially refunded. I spoke with an agent over chat who says that according to Best Buy's system I was fully refunded. So there's is some error between what Best Buy thinks they refunded me and what is showing up on my credit card. Could someone look into this issue and figure out how to fix?

 

Thanks!

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Cancelled order only partially refunded

Good afternoon, marcaro,

 

Thank you for visiting our community forums again. I know whenever I return or cancel an order, I hope to receive a refund as quickly as possible. I would be glad to provide some additional details about this process. 

 

Generally, it can take up to one billing cycle to show on statement, but typically will reflect in your account sooner. I would be glad to make sure that this was processed correctly in our system. I will need to get a bit more information regarding your order. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 52
Registered: ‎11-24-2016

Re: Cancelled order only partially refunded

Thank you! Just sent you a PM with the information.