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New Member
Posts: 2
Registered: ‎08-07-2018

Cancelled order, credit card charged

I recently tried to place an international order for a discounted kindle paperwhite. After multiple attempts, my orders just kept getting cancelled with the charge reversed immediately. My last attempt was cancelled as well, however, I did not get my credit card charge reversed.


Its been 5 days since the event. Can someone please enlighten me what can I do to have a reversal to my credit card charge?


Thank you.


New Member
Posts: 2
Registered: ‎08-07-2018

Re: Cancelled order, credit card charged

Can somebody help me with this?

Posts: 27
Registered: ‎03-30-2018

Re: Cancelled order, credit card charged

Usually the bank is responsible for getting your money back to your account, so they’ll be your best bet for help. If you’re in urgent need of help, Best Buy has a phone support team. 1 888 237 8289

Posts: 3,998
Topics: 23
Kudos: 261
Solutions: 222
Registered: ‎12-23-2016

Re: Cancelled order, credit card charged

Hi izax,

Welcome to the Best Buy Community forums. Thanks for reaching out to us about your recent order. I understand how frustrating it must be to have money tied up in a cancelled order.

Generally speaking, we do not charge a credit card until the order is accepted. What you are likely seeing on your account is an authorization hold on the funds, which should automatically fall off. I hope that it has fallen off since you made this post. 

I see that you’ve also sent in a private message regarding this. I’ll shortly be replying to that message to check in with you and see if I can look into the order for you if the hold is still there.


Kyle R|Social Media Specialist | Best Buy® Corporate
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