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Posts: 1
Registered: ‎06-14-2018

Cancelled order and charged Credit card

I was 99% about to buy from Amazon when I decided to pick it up in store. Now I'm out $100. Explain why I should ever use you guys again?

Posts: 8,667
Topics: 411
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Registered: ‎09-29-2008

Re: Cancelled order and charged Credit card

Hello blackflame7000,


Welcome to our community. Canceled orders can be quite aggravating indeed as I know only too well from my own experience. Having the credit card charged too would certainly make me unhappy too! I was unhappy to read of your situation and I regret these circumstances have given you second thoughts about Best Buy. 


At the time an order is placed through, a pre-authorization is made to the credit card used to ensure funds are available to complete your purchase. If your order is cancelled, the funds should be returned to your account subject to the policies of your bank or credit card issuer.


I'd be happy to look into your situation in more depth if you'd care to provide more details about what occurred. Additionally, if you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your canceled order number


To send me a private message, please click the button labeled "Private Message" in my signature below.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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