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Posts: 1
Registered: ‎02-05-2021

Cancelled Orders due to "Cannot verify Information"

I was trying to find a solution as to why I am not able to place an order on any longer. I have tried, but it keeps saying "Unable to verify information" and cancels the order. I have tried different cards and even PayPal. They all give me the same issue. I purchased on this account yesterday and it went through fine. I also checked with the bank (best buy credit card) and all the details are correct. If anyone can help me out, it would be much appreciated.

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Cancelled Orders due to "Cannot verify Information"

Good afternoon, username321,


Thank you for taking the time to stop by our community forums. As someone who has switched to almost only ordering things online, I can imagine how frustrating it would be for your orders to be cancelled. We work to make the online shopping experience as fast and easy so I would certainly like to take a deeper look into this to see if I can help you get this sorted out.


I see that you sent a private message to another specialist. Please allow me a few moments, I'll be sending you a private message in return shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.


I look forward to further assisting you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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