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New Member
Posts: 3
Registered: ‎09-05-2021

Cancelled Orders due to "Cannot verify Information"

Hello,

 

I am experiencing this "We couldn't verify your info, so we cancled order ....." and it gives me a link to verify the account, but my billing address and card info are all correct.

 

I have tried several times to purchase throught he 800 number as well as online, but everytime it gets cancelled.  

 

Please help.  I don't know how to verify correctly or am I missing something.....

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Posts: 472
Topics: 36
Kudos: 18
Solutions: 34
Registered: ‎10-03-2017

Re: Cancelled Orders due to "Cannot verify Information"

Hello there, jenkengseng!

 

Welcome to our community! There's nothing more disappointing than having an order cancelled and having trouble getting your concerns addressed, so we'd love to see how we can best assist here, however possible! 

 

I do see that you've also sent us a private message on here regarding these concerns, so please know that I will be following up with you privately in order to gather some additional information and offer further support! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-05-2021

Re: Cancelled Orders due to "Cannot verify Information"

Thank you. Will wait for your private message.