02-05-2021 03:55 PM
I was trying to find a solution as to why I am not able to place an order on bestbuy.com any longer. I have tried, but it keeps saying "Unable to verify information" and cancels the order. I have tried different cards and even PayPal. They all give me the same issue. I purchased on this account yesterday and it went through fine. I also checked with the bank (best buy credit card) and all the details are correct. If anyone can help me out, it would be much appreciated.
02-05-2021 05:22 PM
Good afternoon, username321,
Thank you for taking the time to stop by our community forums. As someone who has switched to almost only ordering things online, I can imagine how frustrating it would be for your orders to be cancelled. We work to make the online shopping experience as fast and easy so I would certainly like to take a deeper look into this to see if I can help you get this sorted out.
I see that you sent a private message to another specialist. Please allow me a few moments, I'll be sending you a private message in return shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.
I look forward to further assisting you!
09-05-2021 09:23 PM
This topic has been moved to its own thread under the board BestBuy.com for further review.