06-06-2021 02:16 AM
06-14-2021 01:52 PM
06-18-2021 04:51 PM
06-19-2021 01:54 PM
06-19-2021 10:43 PM
So I helped my gf purchase her laptop last year (2020) through BestBuy.com and the order was cancelled several times. No speciic reason why just that it was cancelled. After several attempts we finally got a reason that we just missed the credit mark for the order total to put the purchase under the 12 month no interest financing option. Found a workaround and was able to purchase the laptop from the local BestBuy.
Now here we are in 2021 trying to get a laptop for myself and having the SAME issue. At first, no reason as to why it was cancelled. Couple more attempts down the line and finally said unavailable for the preferred pickup location. How could it be available then unavailable though? Did we miss our chance and someone else came up on the purchase in-store because we had to deal with the run-around cancellation messages or is the fault due to inconsistent data on the server? Finally, we get the "Unfortunately, we had to cancel your order because it has exceeded our orderable quantity limits". We are again only purchasing one (1) laptop. Okay, one laptop and the 1-year Apple Care so two items.
Why? Why hasn't this problem been fixed yet? From my initial research it seems to be a yearly problem for many years and can't understand why the company hasn't made this a priority. How are searches useful if the item availability isn't updated in the system database? We just want to purchase a laptop, a single laptop, that's it.
06-25-2021 09:13 PM
As topic says. I will wait for a Specialist to repsound so I can give more information.
07-09-2021 10:18 PM
07-17-2021 03:46 AM
07-17-2021 09:11 AM
There are plenty of tips here: https://forums.bestbuy.com/t5/BestBuy-com/Cancelled-Orders-and-Next-Steps/td-p/1356733
Most of the instances of online orders getting canceled has to do with either using a VPN or script-clocking software that makes you look like a bot or scammer. Read over and try the tips in that link, along with the Knowledge Base Article Why was my order Canceled?
07-23-2021 01:30 PM