10-15-2021 02:30 PM
As title states, my item was already in the store for pickup. I received a confirmed email stating it was ready for pickup and then the day after, it was canceled. No chance it was inventory issues because it would not have been scanned into the store for that email to go out. Cancellation email has no explanation either, just stating I will be credited. Sometimes, I don't understand how Bestbuy gets away with such poor treatment to members/elite members.
Given the circumstances, I suspect there is foul play, possibly within the pickup store. The item is definitely a rare one, and you probably could guess what it is. The cancellation wasn't approved by me nor was it known to me until I was notified through email. Could I possibly get any insight on this?
*update* Spoke to 5 different agents, all said can't get info or reason on cancellation, a few said could reorder for me then transferred me only to be told they can't help me. GREAT.
10-15-2021 07:48 PM
Email stating my order was ready for pickup on Wed Oct 13 @ 7:34PM
Email stating Bestbuy cancelled my order on Thurs Oct 14 @ 8:55pm (after store hours)
Why would a cancellation email come after the store is closed?
10-19-2021 08:08 AM
10-24-2021 08:28 PM
10-27-2021 07:30 AM
I placed an order for about $230 with BestBuy.com for pickup and ended up cancelling my original order because I wanted to go in store to physically see some of the products. I cancelled each item on the website and I recived an email cancellation for each one saying that the preauthorizations for the charges would be released. I look at my credit card statement today and it now shows a pending charge of 180ish from 10/22. I did the math and it looks like only 2 out of the 4 items were released from the preauth. Can you please help me out? Do I need to still wait? I just want to make sure everything is ok.
10-28-2021 08:15 PM
10-29-2021 12:02 AM
Have you made sure your order conforms with the rules here: https://www.bestbuy.com/site/help-topics/international-orders/pcmcat204400050019.c?id=pcmcat20440005...
11-04-2021 05:35 AM
11-07-2021 12:06 PM