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New Member
Posts: 2
Registered: ‎08-17-2021

Re: Can't Ship on my Address

Cancellation Email saying this : (everytime)

 

"Unfortunately, we encountered an issue while processing your order so we had to cancel it."

 

address flagged as forwarder??? I don't know, i can check it? This is my residental address, i live here, what can i do ???

 

Yes i tried checkout as a guest

New Member
Posts: 2
Registered: ‎08-18-2021

what gives?

I had ordered a few items from online, and got an confirmation e mail,for all the thing I ordered, but come to find out that all but one item(wired earbuds) had been canceled,And then get charged for those but never received them!...I havent had any problems with BB, but this time I was upset!! someone needs to find out what is going on here!

Posts: 10,103
Topics: 1,493
Kudos: 726
Blog Posts: 0
Solutions: 319
Registered: ‎11-10-2008

Re: what gives?

Sometimes an item may be out of stock depending on the location they use to send you your products. Sometimes they will use actual stores to ship an item if they can determine it can get to you quick, or perhaps direct from the manufacturer or another distributor.

 

If an item is determined to be out of stock and your other items have been shipped once the final amount settles your total should reflect the cancelled item.

 

Did they give you any reason on why they cancelled it?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎08-18-2021

Re: what gives?

NO, not at all. I was needing a telephone charger(because I lost my other one, and was getting some inexpensive earbuds(Bluetooth) for same phone), but those two were cancelled,I can see the reason for the inexpensive buds to be cancelled, but not the other
but thanks for the idea ....
New Member
Posts: 1
Registered: ‎08-31-2021

Order Cancelled without explanation

Hello,

I ordered a PC from the online store last night for pickup later this week, but the order was cancelled without explanation via email this afternoon. Chat support was unhelpful. Really just looking for an explanation. Can provide whatever info is necessary.

Thanks!
New Member
Posts: 1
Registered: ‎09-24-2021

Online orders cancel

All my online orders canceled.  Family members canceled also. No response or resolution from phone.  Help

New Member
Posts: 1
Registered: ‎09-26-2021

Cancelled Order

I cancelled an order for a TV delivery and set up today.  The TV was in stock at the North Canton, OH store.  I had a Saturday appointment that was changed to Wednesday afternoon without my approval.  I was notified by email.  I spent several hours on the phone Friday with multiple customer service reps trying to get it changed back to Saturday.  I was unsuccessful, but was able to make arrangements for someone to be available Wednesday afternoon for the delivery.  

 

Yesterday (Saturday) I received another email that the appointment was changed to Wednesday morning.  When I called to try to get it changed back to the afternoon, the rep told me that the date would be changed again to get an afternoon appointment.  At that point I told him to cancel the order because I couldn't continue to have someone someone jumping through hoops when BestBuy just to accomodate the BestBuy schedule.

 

 

New Member
Posts: 4
Registered: ‎01-10-2021

My Online Orders are getting Cancelled

Hello,

 

Last year my online orders are getting cancelled and I did all my applicances and smart systems in bestbuy and there after when I moved to my new home all the orders are getting cancelled. There's no issue with my BestBuy Credit Card and I think they blocked my address to send any items. Not sure the right issue and called so many times and have like 15 caseid's but never resolved. Please help me on this.

Valued Expert
Posts: 8,206
Registered: ‎02-25-2013

Re: My Online Orders are getting Cancelled

There could be a number of reasons. 

 

You indicated you moved.

 

So the first thing I would check is to make sure the address on your credit card 100% matches the address on your account, and your billing address for your card.

 

I know that if a Visa or MasterCard billing address does not 100% match the address for the order that it will get flagged as potential fraud.  

 

It gets extra attention when the orders are over a certain dollar value. 

So check your billing address, your accounts addresses, and everything else. 

 

Another reason is if you have a history of returning a lot of items in a short amount of time. Especially if they are big ticket or high risk items.   This isn't as common but it can be a factor. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 4
Registered: ‎01-10-2021

Re: My Online Orders are getting Cancelled

My billing address and everything is correct and confirmed my bestbuy Primary Support and dont have any issue with cards. There's something Bestbuy verification team is blocking not sure on that.