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New Member
Posts: 1
Registered: ‎07-22-2021

Orders cancelled, why?

[ Edited ]

I would like to know why these orders were cancelled:

 

Order Number:

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Order Number:

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Order Number:

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All these orders stated that they couldn't verify my information.  However I had already purchased PlayStation cards for the following amounts $100 and $25 that day.  

Any help you can provide would be greatly appreciated.

 

 Thank you.

New Member
Posts: 4
Registered: ‎05-15-2012

Trying to preorder, but got cancelled right away?

Hi, 

When Switch OLED preorder went live, I was able to make a preorder. Got comfirmed email, but it also cancelled right away. Any customer service can explain this? 

 

I was able to place and pick up orders days ago, but this one it said I over limit(from online chat)? How come I over limit for 1 preorder new item?

This also let me wonder last time I finally score 1 PS5 and paid, but it was cancelled because of out of stock at my store?

 

 

New Member
Posts: 4
Registered: ‎02-02-2021

Order canceled and refunded, still waiting on giftcard refund

I ordered a laptop with next-day shipping since I needed it that day. The order said it was shipped, and then it was randomly canceled and refunded. Can I get this order reinstated? I bought a gift card to buy it and I still haven't received the money back for it yet either.

Best Buy Employee
Posts: 2,424
Registered: ‎01-09-2015

Re: Order canceled and refunded, still waiting on giftcard refund

Orders cannot be reinstated once canceled.  The funds usually return to gift cards within a few days once the item is marked as returned and processed.  How long has it been?  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 1
Registered: ‎08-05-2021

No Product - False Advertisement - Intex - Ultra XTR Rectangular Pool Set with Maintenance Kit - Gr

Placed an order online on 7/31/2021 ($2000 order)

2 Days later, got a cancallation email.

 

Called the support line, and was told it's due to "technical issue with their website".

 

The reprasentive suggested i will place the order again on the phone with her, and assured me the item is in stock, and will be shipped.

 

I accepted her reasoning, and placed the order ($2000 again) over the phone.

 

2 days later, another cancallation email.

 

Called the support line again, and got no answer other then "i am sorry for the inconvience".

 

This is a clear case of false advertisment, bad customer service, and unreal bussiness relationship between INTEX and BESTBUY.COM

 

No one seems to want to take responsiblity for letting customers place orders for non-excisting items.

2 Hours on the phone with best buy reps and soupervisors, and they blame the manufacturer over and over again.

 

No compansation offered.

 

Supervisor was about to share the phone number for the Corporate complaints office, and the call dropped, 

called again, and we're back to squere 1.

 

Way to go best buy, giving your customers the worst service possible, and wasting everyones time.

 

Waiting on a call back and compasation before filing an official complaint.

 

Thank you

New Member
Posts: 1
Registered: ‎08-11-2021

Misrepresentation of a delivery date and waste of my time

BestBuy needs to inform correct and honest delivery date; they should not deceive the customer. And please do not give me "COVID excuses" because I had other on-line purchases from other vendors as they promised. I made a decision on that specific date to plan out and now everything is messed up. I was informed that it would delivered after two weeks not on next day as they promised initially. We (I and one of your representatives) canceled it and reorder to pick them up from the store but my new order ( twice attempts) was automatically canceled.

We made sure it was not from my credit company because we were on the conference call. BestBuy did not know why that was happening. I stayed with a customer service for more than an hour and no solution.

 

I am done with this company and I will make sure everyone knows so they do not have to go through what I have been. 

 

New Member
Posts: 1
Registered: ‎08-14-2021

Problem with order cancellation

hello

I have a problem with my order that i canceled yesterday
I have contacted the bank and they said the amount is still on-hold from bestbuy
Can anuyone please help

Thank you
Posts: 10,088
Topics: 1,485
Kudos: 724
Blog Posts: 0
Solutions: 319
Registered: ‎11-10-2008

Re: Problem with order cancellation

This would be a pre-authorization that will fall off in accordance with the banking rules your financial institution has set in place. Your bank would be the best place to contact on this.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎08-17-2021

Can't Ship on my Address

[ Edited ]

Hello, i live in Brooklyn NY  and i have 2 residental address here, 

 

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Every order getting canceled, i have tried 2 new BESTBUY GIFT CARD and i tried Credit Card too... Something is wrong with this addressess ????
 
 
 
 
 
Posts: 10,088
Topics: 1,485
Kudos: 724
Blog Posts: 0
Solutions: 319
Registered: ‎11-10-2008

Re: Can't Ship on my Address

Just curious are your emails for cancellation saying you exceeded a quantity limit? Is your address being flagged as a frieght forwarder?

 

Have you tried to checkout as a guest?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***