I have had a recent issue with all my orders canceling. It seems to be an issue related to my address in the BestBuy.com system.
This issue started about a month ago after a ordered an item that was low in stock and the order was canceled soon after ordering. Since that point, all orders are cancelled within 2-3 minutes. I only noticed this a week after the low stock order when trying to order the deal of the day. My order randomly canceled, so I called customer service. The first rep said they did not understand why this would not go through, and had me attempt to reorder several more times with them on the phone. This included using several different credit cards on my file. I was told they would elevate the ticket and recommended I try again off the phone for an in store pickup or go to the local store. This final order was also canceled for an in store pickup.
I then went to the store on my lunch to try to purchase the item, but it is normally only available online. At this point the store associate place a ship to store order for me to pick up later that week. By the time I walked out to my car, the ship to store order was canceled. I then spoke with the store manager, who told me they had no idea the issue and had never had this come up before. I then had to purchase a different, more expensive item they had in stock and was told they would give me a $10 discount on the one that was about $40 more.
I then called customer service again, noting I was also having in store issues and asked to speak to a supervisor. After being on hold for a while I was disconnected.
At around 5PM that day, I received an email from the "verification" department saying a standard message of we are unable to process your orders on BestBuy.com. This email noted there was no way to reply for more information.
I then called customer service again to ask for clarification of this message. This person was much more helpful and was able to research my issue. I was told my account was flagged for fraud and was on hold for investigation. At this point she became more defensive and did not want to provide much more information. I was told to wait until I head back from someone at Best Buy. She did not on the account I called my credit card companies and all said their was not fraud alerts and these were all canceled by Best Buy. I even updated my address on my best buy credit card to include an apartment number, which now matches my best buy account.
Two weeks have since past with no responses of any kind from Best Buy or the verification department. So I attempted to preorder a game for this summer to be shipped to my house. This time, I didn't even receive an email, it just canceled on my account.
So I am posting to see if this is a common issue. I am a rewards member at the highest tier, don't have excess returns or purchase mutliples of items. So essentially it seems a bug of some kind has blocked me from ordering.
I mostly shop online since there stores are not really that close to me, so without online ordering I basically will not be able to shop anymore. I am hoping something can happen to get this resolved. I appreciate any help that can be provided.
