06-18-2020 02:28 PM - last edited on 12-07-2021 05:41 PM by Melissa-BBY
While we here at Best Buy do our best to fulfill as many orders as we can in a timely manner, there are times when an order might cancel. You can find the most common cancellation reasons in our article “Why Was My Order Cancelled?”. It’s understandable that you’d like to know what next steps are available to you, so that you can plan accordingly.
Cancelled orders cannot be reinstated, but any authorizations or charges should automatically be reversed. Processing times can vary by financial institution, but most will process within one billing cycle. If the item you were looking for is no longer in stock, a new order will not be able to be made until the item is available again. We are unable to provide information on if or when items will become available again, but our website listings will always have the most up-to-date availability information. BestBuy.com does not offer rain checks for items that are sold out online. You can learn more about product availability here. Best Buy may be unable to honor any special promotional pricing or offers for orders placed after the promotional period has ended.
If the item you were hoping to order is still in stock and is not a limited quantity item that you have previously purchased, we recommend trying to replace the order, ensuring that your billing and shipping information is accurate and matches what is on file with your bank. Please note that Best Buy does not ship to freight-forwarders, warehouses, resellers, or international addresses.
If you are not located in the United States, but are looking to purchase a gift for a friend or family member that lives in the United States, please check out our “International Orders” article for more information on how to place an order using an international credit card. Any items sold through our website are sold with the intent to be used in the United States and all orders are subject to our website’s Terms and Conditions
If you have gone through all of the above steps, the item you are trying to order is still available, and all of your orders are cancelling, please send one Private Message to an individual moderator (our names all end with -BBY) with your:
Due to high contact volume, it may take some time for a moderator to respond to your message. If your concerns are time-sensitive, please call (888) 237-8289 or visit one of our retail locations for assistance.
01-30-2021 02:13 PM
01-31-2021 02:53 AM
01-31-2021 08:18 AM
I've placed a pre-order for Zephyrus G15 laptop last week and was very excited I'm fiinally getting it. I placed the order, entered credit card information, got the confirmation email, etc. But the next morning I got another email saying my pre-order was canceled, and that's it.
And now the laptop is not available for pre-order anymore...
I don't care about the giftcard, is there anything I can get a replacement? Or a guanranteed unit when it becomes available in the future?
01-31-2021 01:05 PM
It’s pretty sad that I get my Best Buy card yesterday and want to make a purchase today and you canceled my order and want me to use a different card!!!? Because you say cant verify me well you sent a verification code to my email that I put in to verify but that isn’t good enough?!! I could Send by drivers license but you didn’t ask for that!!! I’m an old lady I’m not driving into your store to shop when I can g do o it online and what’s the point of having a Best Buy card if I can use it at Best Buy! Terrible customer service and not a good way to treat a old lady trying to but a gift for grandson! Shame on you!
01-31-2021 03:00 PM
Just wondering you said you got the BBY Account. Did you setup your account with Citi Bank and Best Buy online before you shopped online? This setup process is critical to using your card to ensure Best Buy has the right address when charging your card.
02-02-2021 07:25 PM
I ordered a car starter on December 13 with free installation, I made an appointment for the installation to be Feb 13. I was disappointed that I had to wait so long for installation since it's a Christmas present for my son.
Today Feb 2 I was informed that the order and appointment are canceled, because the item is no longer available. However the item is still showing as available online.
I spent 90 minutes on the chat. The result was that they ordered the IDENTICAL item again for me and i now have to schedule installation again.
I am very unhappy about the order being canceled when the same item is is avaialble on bestbuy.com and on the chat she ordered the same item for me.
I am very unhappy that I have to scheudle installation again, especially if there is 2 month wait like last time.
Would like to understand how my order got canceled when the item is still available and why they couldn't just reinstate the order and appointment.