01-27-2022 07:21 AM
01-27-2022 11:21 AM
Aaron replied to my private message so I will post here as there is no discrimating or deflamating wording
You stated the answer yourself when you say published estimates. Estimates can vary, they are not set in stone. The price of the repair can be different because part prices fluctuate. I know it is not the answer you are looking for, but Geek Squad determined you have reached your limit. I can't change this fact. You can call (800) 433-5778 to see if they will re-instate your plan.
Social Media Specialist
Best Buy Corporate"
Here is my response:
I have spent so many hours on the phone with Geek Squad. No one has an answer to: "who can uncancel a cancellation." I have spoken to every related department, mutliple on the senior level. No one knows who has decision rights or the ability to uncancel a warranty plan. I am looking for my case to be escalated to corporate level, which you are. I kindly as for review by management, or whoever has the ability to reinstate my plan so the TV can be repaired.
No one at 800-433-5778 can escalate to the corporate level. I believe that you have this ability Aaron.I kindly ask that you do so.
01-27-2022 11:38 AM
Whenever Best Buy provides their official response this is final, there is nothing further that could be done at this time.
01-27-2022 12:13 PM
01-27-2022 12:24 PM
hockeycanuckjc is correct. I have given my final response on this issue. Geek Squad has canceled the plan because it consumed the plans coverage with the two repairs. You can have your tv repaired by Geek Squad, but you would be responsible for the repair price.
Social Media Specialist.
Best Buy Corporate
01-27-2022 07:20 PM