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Posts: 1
Registered: ‎12-17-2020

Canceled pre-order two-months ago and still have not received my refund.

I had a preorder for the Cyberpunk 2077 Collectors Edition that I canceled back in October. I used PayPal credit to purchase it and the money was taken out of my account. However, I have still yet to receive my refund. I have contacted support through the chat feature multiple times but they never seem able to help me. I have heard of people having luck through the forums and am wondering if anyone can help me figure out what is going on.
Posts: 632
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Solutions: 29
Registered: ‎02-08-2019

Re: Canceled pre-order two-months ago and still have not received my refund.

Greetings, Mirabelas,

Thank you for taking the time to join our community, and for bringing this to our attention. While I wish that your joining were under better circumstances, I can totally understand wanting to check on the status of this. I always keep a close eye on my pending transactions also, and hope to be able to shed light on this.

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled. If the order is cancelled, the time required to remove the authorization is determined by the financial institution that issued your card. With that said, I'd be glad to review your order further to ensure all is well!

To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature. 

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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