12-29-2020 07:22 PM
12-31-2020 12:43 PM
Hi, Markusborsman, and welcome to our online community!
Thanks for posting on our forum about your refund. I hate to hear you're still waiting to see your money returned to your account after cancelling an order. I know how concerning this can be. I'd like to share with you that it can take up to one billing cycle to see a refund, depending on your bank. You can see more about our refund method and timing here.
I'd be happy to take a look at your account and cancelled order and offer any additional support that I can. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.