BestBuy.com

[Markusborsman]

Does best buy steal money?I canceled my order over 20 days ago, and I haven't recieved a confirmation email or my money back. Talked to several agents and hear all different kind of stories. But in the end, I dont have my order or my money. And it's not a couple off bucks, its $5400!

[Allison-BBY Social Media Specialist]

Hi, Markusborsman, and welcome to our online community!

Thanks for posting on our forum about your refund. I hate to hear you're still waiting to see your money returned to your account after cancelling an order. I know how concerning this can be. I'd like to share with you that it can take up to one billing cycle to see a refund, depending on your bank. You can see more about our refund method and timing here.

I'd be happy to take a look at your account and cancelled order and offer any additional support that I can. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Regards,