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New Member
Posts: 3
Registered: ‎11-29-2022

Canceled order

I ordered a series x through the website yesterday and was very excited to have gotten one. However, I was misled about the availability of one in store and cancelled my order expecting to be able to take one home the same day as opposed to waiting a week for pickup. I have since tried to re-order the series x through the website only to have my orders canceled due to reaching my limit for purchase. I don’t get how this can be seeing that my initial order was canceled and I never actually got one. I have contacted Best Buy via chat and on the phone and have received conflicting information that has given me a complete runaround and has gotten me nowhere. I just want to be able to get ONE and regret ever cancelling the initial order due to being misled in the store. I could use any help I can get.
Social Media Specialist
Posts: 226
Registered: ‎11-08-2021

Re: Canceled order

Hello, Jpbraun, 

 

Thanks for connecting with us here on the Forum's Community. Due to the popularity of the new generation of consoles, as well as the limited supply of these units. As a gamer, I understand not wanting to wait for this console to come in. Allow me to the chance to look into the purchasing limit issue. Please Private message me, blue button, bottom right corner and provide the following:

 

  • Full Name
  • Email Address
  • Phone Number
  • Original Order Number

 

Fellow gamer here to assist,

Jakoma|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-29-2022

Re: Canceled order

 
New Member
Posts: 3
Registered: ‎11-29-2022

Re: Canceled order

I apologize but I’m not seeing the button to private message.
Social Media Specialist
Posts: 226
Registered: ‎11-08-2021

Re: Canceled order

[ Edited ]

Jpbraun, it should be near my name, and signature area. 

 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!