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New Member
Posts: 2
Registered: ‎09-11-2019

Canceled order

I don’t know why but my order was canceled just right after I made it and they won’t give me a reason why besides telling me it’s due to a verification issue. I need an answer towards the cancelation please.
Posts: 239
Topics: 14
Kudos: 107
Solutions: 11
Registered: ‎10-03-2017

Re: Canceled order

Hi, Ernesto0325,

 

Thanks for posting here on the Support Forums!

 

Having an order that cancels right after making it isn't what we like to hear, and we'd be happy to make sure that everything is as it should be in regard to your account. To begin, have you been able to verify that all information on your My Best Buy account is correct and up to date? Often times if the billing address isn't correct, this can cause cancellations on orders. 

 

Happy to help,

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-11-2019

Re: Canceled order

Well, I live outside the US however I placed a US shipping address that was a freight forwarder, so I assumed that the billing address was the same.
Posts: 239
Topics: 14
Kudos: 107
Solutions: 11
Registered: ‎10-03-2017

Re: Canceled order

Hi, Ernesto, 

 

Thanks for letting me know that you're placing this order from outside the US.

 

That does mean that there are certain requirements that must be met in order for the order to go through. I'll include the link to our International Orders page for you for more information. One aspect of these requirements is that you must put the billing address outlined on our page in the designated space for the order to be processed. Additionally, and as a side-note, we don't ship to freight forwarders or to hotels, so this may be part of the reason why your orders are being cancelled. 

 

Let me know what questions you may have. 

 

Thanks,

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!