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Posts: 1
Registered: ‎05-28-2019

Canceled order; lost sales price?

Why was our order cancelled? We purchased the Macbook Pro yesterday as part of the Memorial Day sale but just received an email that our order was canceled.

We chose to purchase from Best Buy because we generally trust the brand but now because of an arbitrary cancelation, not only are we losing the Memorial Day discount but now I'm worried the laptop won't arrive in time for our son’s program. Additionally, we missed the chance to take advantage of other stores’ Memorial Day sales.

We called customer service as soon as we received the cancellation email but your office was already closed. It is frustrating that despite providing accurate credit card, billing, and shipping information, our order was canceled with no attempt to contact us.
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Registered: ‎11-10-2008

Re: Canceled order; lost sales price?

I love deals! I think you said the magic word. But it is my understanding that when sales end, that is the end of them. You would have to wait for another sale. However Best Buy may be able to help you understand why your order is being cancelled.

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Registered: ‎08-21-2017

Re: Canceled order; lost sales price?

Hi there, Amylynr,

 

Welcome to our community forums and thank you for taking the time to write to us about your order. I know we had some great sales this past weekend so I can understand your disappointment to discover that this order was cancelled. While we are typically unable to honor a sale price once it has ended I would be happy to see why this order was cancelled. Can you please send me a private message with a few more details? I will need to verify your:

 

Full name

Email address

Phone number

Order number

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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