04-14-2020 11:50 PM
04-22-2020 05:22 PM
Hello there, Avalon_Dusk,
I’m glad to hear that you could find your item through another source faster than we were able to ship it, but I can understand your concern about a potential second charge.
When you place an order with us using a credit card, we don’t charge you until the order ships or is ready for pick up at the store. What you were probably seeing was the authorization for the charge on your card. When your order is cancelled, that authorization should drop off in 3-5 business days, depending on your bank. Depending on how long your order was sitting there before you cancelled, the original authorization may have dropped, but come back on before you cancelled.
You can find more information on cancelled orders here.
I hope this helps!
04-22-2020 05:48 PM