04-20-2020 07:24 PM
I ordered a modem 6 days ago. Your web site claimed you had it in stock. Hour's later I find out Best Buy doesn't have it in stock. It'd be week's before they get it in. They canceled my order for me. Yet, Best Buy still has my fund's on hold.
Per, Best buy's web site. They will remove the hold when the order is canceled. My order has been canceled for 6 day's. Where is my money?????????????? If you are going to attempt to run a business, then do it right, or just close completely.
04-30-2020 01:08 PM
Good afternoon, beth650,
Thanks for posting on the Best Buy forum! While I wish we were meeting under better circumstances, I’m glad that you reached out with your concerns. I certainly understand how important it is to have access to your funds, and would love to provide some information that may help you understand what’s happening.
When placing an online order with a credit card, Best Buy performs an authorization check to ensure that funds are available when an order is first placed, but the card should not be charged until the order moves to fulfillment. If someone cancels their order, while Best Buy releases that authorization immediately, it can take time for the credit card issuer to release the authorization hold from their end. Most financial institutions release authorization within about five to nine business days, but it can vary based on their internal policies and procedures. You can see more about credit card authorization and cancelled orders on our website here, including estimated common time frames for an authorization to drop for certain cards. As it has been quite some time since you initially reached out, if you have not seen the authorization drop from your account, I would recommend reaching out to your financial institution directly for more information. I hope this helps, but please let me know if you have any other questions.