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New Member
Posts: 2
Registered: ‎01-24-2019

Cancel order

I placed an online order and paid with gift card. Later I canceled the order, but did not get the refund to the gift card. Please help to get the refund back

Posts: 554
Topics: 20
Kudos: 173
Solutions: 36
Registered: ‎11-30-2015

Re: Cancel order

[ Edited ]

Welcome to the Best Buy Forums, yhyang04!

 

Thanks for reaching out to us about this. I'm sorry to hear that you haven't received the refund to your gift card that you were expecting. How long ago was your order cancelled?

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-24-2019

Re: Cancel order

about 2 days ago
Posts: 554
Topics: 20
Kudos: 173
Solutions: 36
Registered: ‎11-30-2015

Re: Cancel order

yhyang04,

 

How strange! We would expect that the funds would have returned to your Best Buy gift card by now. We'd like to take a deeper look into this for you. When you have a moment, please send a Private Message containing your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!