01-24-2019 01:49 PM - edited 01-25-2019 09:25 AM
Welcome to the Best Buy Forums, yhyang04!
Thanks for reaching out to us about this. I'm sorry to hear that you haven't received the refund to your gift card that you were expecting. How long ago was your order cancelled?
01-25-2019 09:25 AM
How strange! We would expect that the funds would have returned to your Best Buy gift card by now. We'd like to take a deeper look into this for you. When you have a moment, please send a Private Message containing your full name, email address, and phone number. You can find a link to send a Private Message in my signature.