Add Product

Search Results:

New Member
Posts: 1
Registered: ‎10-28-2017

Cancel guest order

I’m having a problem with an order. I ordered 3 items using a gift card. 2 are ready. 1 is not. I’m unable to pick them up and I can’t edit the order to have my son pick them up because it’s not accepting my phone number. I have the order number, email, and gift card. Please help
Posts: 3,201
Topics: 49
Kudos: 224
Solutions: 171
Registered: ‎08-21-2017

Re: Cancel guest order

Hi there Johnp320-


Thank you for registering to our Forums and letting us know about your order. I am sorry to hear that that you are having issues modifying your order. It's always frustrating when you're sure you entered everything correctly but it won't process. I am happy to help you get this order cancelled for you.


Can you please send me a private message with the following information?


Your full name
Email address on order
Phone number on order

Billing address on order

Order number

To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further assist you with this order.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!