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New Member
Posts: 4
Registered: ‎04-22-2022
Accepted Solution

Cancel best buy order

[ Edited ]

Do not order from best buy. They will try to do anything they can to take your money with no intention of fulfilling your order. I Ordered something on bestbuy.com. The day before the original delivery date - - oh all of a sudden not in stock. A month later, I can't cancel my order and New credit card holds are put on my card each week.

They won't let you cancel your order but if you want to stop payment, LOCK YOUR CREDIT CARD. Best buy won't be able to place any more HOLDS on your credit card. Only drawback is that you can't use your card without unlocking. FYI, don't forget to re-lock after unlocking.

If you want to completely beat them at their {removed per forum guidelines} game, tell your credit card company that you're credit card security has been compromised by best buy and GET A NEW CREDIT dit CARD NUMBER. Checkmate best buy.

Posts: 1,797
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Registered: ‎11-23-2018

Re: Cancel best buy order

This topic has been moved to its own thread under the board BestBuy.com for further review.

Posts: 1,797
Topics: 91
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Registered: ‎11-23-2018

Re: Cancel best buy order

Hello, pongleung, and welcome to our online community!

 

Thank you for posting on our forum, although I hate to hear about your experience with this order. I can imagine your disappointment when learning your item was no longer in stock right before its delivery date. This is never what we want for our customers, and we'd expect you to receive the best support and options moving forward in a situation like this. I'd like the chance to follow up and assist at this time.

 

Have you tried to call our customer service line at (888) BEST-BUY or (888) 237-8289 to request this order to be cancelled? Depending on your order status, you may be limited on cancellation options within your account, but an agent may be able to assist. Either way, I'd like to look into your order and see if I can help now. Also, I want to mention that authorization holds are placed on funds equal to your order total until the order is fulfilled, and if your order is not yet cancelled, these holds would still apply.

 

Please send me a private message including your full name, email, phone number, and order number so I can assist.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-22-2022

Re: Cancel best buy order

I've reached out to chat multiple times and called that number multiple times.  No has been able to cancel.  Every support person blames it on the "system" and reads from a list of canned responses. Best Buy designed the "system" to con people.

  • First, the system lied about the item being in stock.
  • Second, the system said wait another 2 weeks for the order to be fulfilled.  After those additional 2 weeks, the system says "It's unlikely, but if your item isn't available by Thu, April 14, we'll issue a refund."  Guess what??? The systems continues to try to fufill the order many weeks after those 2 additional weeks.
  • Finally, the system won't let you cancel an order unless the order was placed 30 minutes ago or less.  So, now I'm stuck with an order indefinitely just so Best Buy can try to make a profit even though I don't want the product.  

That last bullet suggests that this has all the makings of a Ponzi scheme.  Don't let investors withdraw their money at any cost or in this case, do not allow a customer to cancel an order at any cost.

 

I just want Best Buy customers to know how to cancel their own order - Lock your credit card and change your credit card number.

 

Also, I was able to order a similar item but a larger size and for a lower cost on AMAZON.  The item was deliver in 2 days.  Please folks, save yourself the misery and order from AMAZON.  At the very least, you can easily cancel an order on Amazon.

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Registered: ‎11-10-2008

Re: Cancel best buy order

How do you come up with the conclusion and solution that Best Buy is out to con people? Every retailer has their ups and down with inventory. It's based on popular demand and stock. When an item is out of stock, Best Buy has the decency to contact you regarding it. This still locks in your price. It can't be prevented but happens at random when you least expected. Again a supply and demand issue. Best Buy can only do so much .

 

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New Member
Posts: 4
Registered: ‎04-22-2022

Re: Cancel best buy order

Thanks for unintentionally supporting my case @hockeycanuckjc. Looking at a classic supply and demand chart, I see S and D lines. There is no D in my situation. Tell best buy do stop forcing demand aka conning me.
New Member
Posts: 4
Registered: ‎04-22-2022

Re: Cancel best buy order

It's funny how Amazon deals with the same supply and demand issues without having to cheat customers.