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Posts: 1
Registered: ‎01-28-2023
Accepted Solution

Cancel an processing order

Hello, I cannot cancel my processing order. I have wait 2 days and my order is still processing and have no info on delivery date.
Posts: 11,663
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Registered: ‎11-10-2008

Re: Cancel an processing order

There is a limited window on how and when you can cancel depending on what you are buying. Once the window has expired, if you no longer want the item you will have to wait for the item to ship and arrive and then either make a return at a Best Buy store or through a free pre-paid shipping label. 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
Social Media Specialist
Posts: 169
Registered: ‎12-29-2021

Re: Cancel an processing order

Hello, Nguyenanhcng79,


Welcome to our Best Buy Forums.


I can understand that having issues with cancelling processing orders can be difficult. I would be glad to look into your order for you today. Please be advised that orders that are being shipped may not be able to be cancelled after the item is being prepared to ship or normally after 30 minutes. Please Private Message your full name, email and phone number with more information on the order so that I can see what we can do to assist you as best we can.



Thomas|Social Media Specialist | Best Buy® Corporate
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