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Posts: 3
Registered: ‎08-03-2018

Cancel Order that's stuck in "USPS awaiting item"

Tried reaching out via PM to one of the Best Buy support specialists here but haven't received a response in >48 hours. Package clearly has either been lost by USPS, and they claim to never have received, or it was never sent to USPS in the first place.


At this point I simply desire to cancel the order as it's far too much of a hassle so I would appreciate it if someone would either respond here or PM me directly so we can kick this thing off.

Posts: 1,037
Topics: 56
Kudos: 255
Solutions: 62
Registered: ‎11-30-2015

Re: Cancel Order that's stuck in "USPS awaiting item"

Hello, VforValens,


First, I would like to apologize for the long wait times during the strange time. We appreciate your patience and your efforts to connect with us about your concerns.

Second, I wanted to confirm that we did receive your Private Message and have just responded to you, there, with an update about your concerns. You can access your Private Messages by clicking the envelope icon in the upper right-hand corner of the screen while logged into your Forums account.


Fey|Social Media Specialist | Best Buy® Corporate
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