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Posts: 3
Registered: ‎04-04-2019

Cancel My Delayed Order

I placed an order that was guaranteed with two-day shipping to be delivered today (4/16) which has now been delayed with no estimated arrival date. Since I'm not going to receive the items by the promised date, I'd like to cancel my order and purchase them from elsewhere. Let me know how I can get this order canceled. I also used a reward certificate and would like to make sure I get my points back

Posts: 3,312
Topics: 57
Kudos: 236
Solutions: 174
Registered: ‎08-21-2017

Re: Cancel My Delayed Order

Hello, allysonc5,


Thank you for visiting us here again on our community forums. I know that when I order something it's usually because I need it as soon as possible. While we are typically only able to modify orders within 30 minutes of them being placed I would be glad to take a look in to this. Can you please send me a private message with a few more details about your order? I will need to confirm your:


Full name

Email address

Phone number

Order number


To send a private message please use the blue button at the bottom of my post across from my name. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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