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New Member
Posts: 2
Registered: ‎12-20-2017

Can you resend my item

[ Edited ]

Hi I had order 2 item, and by my mistake, i had forgotten to given my house address number. USPS said: they already return my item for you. So can you resend my item for me to new address I will provide below. thanks for help.

 

My order number: {removed per forum guidelines}

 

USPS Tracking Number:
{removed per forum guidelines}
 
My new address :{removed per forum guidelines}
New Member
Posts: 2
Registered: ‎12-20-2017

Re: Can you resend my item

[ Edited ]

Addition information if you guys can help me to resend my item.
The received named: Trang {removed per forum guidelines}.

Posts: 3,408
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: Can you resend my item

Hi there HungLy-

 

Welcome to our community and thank you for reaching out to us regarding your order. I apologize for the delay in responding to your message, we are working as fast as we can to respond to all of the messages we have received this holiday season. I am sorry to hear that your order has been returned to us because it was missing some of the shipping information. I've sent lots of packages to the wrong address before so I can completely understand how it happens. I'm happy to look in to this to see if I can provide any more information regarding this order. 

 

Using the information you provided I was able to take a look at this order. It has been returned to our distribution center and is currently being processed for a refund. Once an order has been sent back to us we are unable to have it sent back to you. The only way to do this is by recreating the order at the current sale price. 

 

I understand that this is not the desired outcome to this situation and I apologize that I can't be of further assistance. It typically takes five to seven business days for a refund to be processed once it has arrived at our distribution center. Please let me know if you have any further questions or concerns that I can help you with. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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