BestBuy.com

[djohan87]

Hi, 

    So I am having an issue with the best buy app where if I am signed in and go to view the cart, the app signs me out and gives the message "oops unable to access your account". I can add items to the cart and do everything else on app but the moment I go to the cart I get signed out. I don't have this issue in a browser and I have tried uninstalling and reinstalling the app and this issue is happening on both an iphone and ipad and has persisted through multiple app updates and OS updates. Any help would be greatly appreciated 

[Duncan-BBY Social Media Specialist]

Hi there, djohan87, 

Thank you for reaching out to us here on our Forums page regarding your attempts to troubleshoot your My Best Buy Account and App. To get a better look at this, can you please send us a Private Message verifying your full name, email, and phone number? 

Thank you!