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Regular Member
Posts: 32
Registered: ‎11-28-2014

Can't sign in

I have 2 step verification and I keep getting we sent a text message with security code to undefined. I have turned off vpn.

Regular Member
Posts: 32
Registered: ‎11-28-2014

Cricket $60 refill card subscription

I can't cancel it and I keep getting emails of the payment being declined.

Posts: 4,805
Topics: 50
Kudos: 491
Solutions: 293
Registered: ‎11-29-2016

Re: Can't sign in

Good afternoon, saberdragon,


Welcome back to our forums!  It looks like you’ve been having a couple different issues with us as of late, so I’ll be happy to address both and see what we can do to get them resolved. 


In regards to your payment being declined for your Cricket subscription, please know that if these emails are being delivered from Best Buy, we’ll be unable to assist here through our Support Forums.  If your payment information is being declined and needs to be updated, I recommend contacting us by phone at 1-888-BESTBUY or 1-888-237-8289, to speak with our Subscription Services team.  If these emails you’re receiving are from Cricket Wireless, I recommend contacting Cricket directly at 1-800-274-2538, to discuss your options.


In regards to your trouble signing into your account, there could be a few causes for this issue.  First and foremost, I’d recommend logging out of your account across all devices it may be logged into ( laptop, desktop computer, cell phone browser, Best Buy mobile app, etc.).  I would also make sure you’re clearing your browser history or cache before attempting to log in, as well as ensuring the password you’re using is entered manually, rather than from a saved file.  Finally, if you’re attempting to access our site using any ad-blocking software, you’ll want to make sure this is disabled as well. 


If after following these steps you’re still unable to log into your account, I’d like to take a closer look into your account and see if there may be any other issues that could be causing this error message you’ve run into as of late.  For me to do so, I’ll just need you to send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to send me this information in a private message using the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.




Having trouble logging into your My Best Buy™/ account?

SeanM|Social Media Specialist | Best Buy® Corporate
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